REFUND POLICY
Effective Date: January 1, 2026
This Refund Policy governs all professional services provided by Alderwick Stone Partners (“Company”, “we”, “our”, or “us”).
Alderwick Stone Partners provides IT Consulting and RPA Consulting Services, including technology consulting, automation strategy, business process analysis, workflow optimization, and related professional advisory services.
Due to the customized and professional nature of consulting services, refunds are subject to the terms described in this policy.
By purchasing services from Alderwick Stone Partners, the Client acknowledges and agrees to the conditions outlined below.
1. Nature of Services
Alderwick Stone Partners provides customized consulting services based on each client’s specific business requirements.
Services may include:
IT Consulting
Technology Strategy Consulting
RPA Consulting
Automation Assessments
Business Process Analysis
Workflow Optimization
Digital Transformation Consulting
Technology Advisory Services
Consulting Reports and Recommendations
Project Planning and Implementation Support
Because these services require professional expertise, dedicated resources, research, analysis, and customized recommendations, payments may become non-refundable once work has started.
2. Non-Refundable Services
The following services are generally non-refundable once work has commenced:
IT consulting engagements
Technology assessments
Business process analysis
Automation discovery and evaluation
RPA consulting services
Technology strategy development
Consulting reports and documentation
Solution recommendations
Project planning services
Advisory sessions
Implementation support services
Once consulting resources have been assigned and professional work has begun, the Company incurs time, labor, and operational expenses that cannot be recovered.
3. Refund Eligibility
A refund request may be considered under the following circumstances:
3.1 Duplicate Payment
If a Client accidentally submits duplicate payment for the same invoice or service, the duplicate amount may be refunded after verification.
3.2 Service Not Yet Started
If no consulting work has started, no resources have been allocated, and no services have been delivered, the Client may request a refund within seven (7) calendar days from the date of payment.
3.1 Company Unable to Provide Services
If Alderwick Stone Partners determines that it is unable to deliver the agreed services due to internal limitations or circumstances beyond reasonable control, a full or partial refund may be issued at the Company’s discretion.
4. Partial Refunds
If consulting work has already started, Alderwick Stone Partners may issue a partial refund based on the specific circumstances of the engagement.
Partial refunds may consider:
Completed consulting hours
Work already performed
Research and analysis completed
Deliverables provided
Resources allocated
Administrative expenses
Third-party costs incurred
The Company reserves the right to retain payment for all services completed before the refund request.
5. Milestone-Based Projects
For projects structured around milestones:
Completed milestones are non-refundable.
Approved deliverables are considered completed and earned.
Refund requests may only apply to future milestones that have not started.
Payments associated with completed work cannot be refunded.
6. Client Delays and Project Interruptions
Refunds will generally not be provided for delays or interruptions caused by the Client, including:
Failure to provide required information
Failure to provide access to necessary systems or documentation
Delayed approvals or feedback
Lack of communication
Changes in business requirements
Internal organizational changes
Failure to complete agreed responsibilities
The Company reserves the right to consider services completed based on the amount of work performed.
7. Change of Mind
Refunds will not be issued due to:
Change of business direction
Budget limitations
Internal company decisions
Change of priorities
Dissatisfaction resulting from changes requested after project approval
Change of mind after consulting services have started
Clients are responsible for reviewing service descriptions, agreements, and project requirements before purchasing services.
8. Third-Party Expenses
Alderwick Stone Partners is not responsible for refunding expenses related to third-party services, including:
Software subscriptions
Cloud service providers
External platforms
Technology licenses
Hosting services
Third-party tools or vendors
Any third-party expenses incurred during a project are subject to the policies of the respective provider.
9. Chargebacks and Payment Disputes
Clients agree to contact Alderwick Stone Partners before initiating any chargeback, payment dispute, or payment reversal.
The Company reserves the right to provide supporting documentation, including:
Service agreements
Invoices
Project documentation
Consulting reports
Communication records
Deliverables
Work completion records
Unauthorized or fraudulent chargebacks may result in:
Suspension of services
Termination of agreements
Collection procedures
Legal action where permitted by law
10. Refund Request Procedure
All refund requests must be submitted in writing to:
Email: AlderwickStonePartners@proton.me
The refund request must include:
Client name
Company name (if applicable)
Invoice number
Date of payment
Amount paid
Description of the refund request
Reason for requesting a refund
Incomplete requests may delay the review process.
11. Refund Review Period
Refund requests are generally reviewed within ten (10) to thirty (30) business days.
During the review process, Alderwick Stone Partners may request additional information or documentation.
The final decision will be based on:
Service status
Amount of work completed
Project agreements
Applicable circumstances
12. Limitation of Liability
To the maximum extent permitted by law, Alderwick Stone Partners shall not be responsible for:
Indirect damages
Consequential damages
Lost profits
Business interruption
Loss of opportunities
Loss of data
The Company’s total liability shall not exceed the amount paid by the Client for the specific service related to the claim.
13. Final Determination
All refund decisions are made by Alderwick Stone Partners after reviewing the specific circumstances of each request.
The Company reserves the right to approve, deny, or adjust refund amounts based on the services provided and expenses incurred.
Contact Information
Alderwick Stone Partners
Email: AlderwickStonePartners@proton.me
Phone Number: +14842918730
Company Address:
690 ACADEMY DR APT 303
KISSIMMEE, FL 34744
United States